Immediate Answers to Frequently Asked Property Owner and Investor Questions

Q. How quickly will you be able to get my property rented?
A. In most of our Pricing Plans, we offer a 30 day guarantee! We guarantee that we will get your property rented in 30 days or less, or we will manage it for two months free!


Q. How will you screen my tenant?
A. We complete a credit check, background check, employment verification, rental verification,and eviction search. We do everything we can to make sure that we are getting a qualified tenant in your property.


Q. Can you please send me the tenants credit report?
A. Due to various laws, and agreements with our reporting agencies, we are unable to send the tenant’s personal information to you. Everyone must be screened, using our criteria.


Q. How soon will my new tenants be moving in?
A. This could take up to 60 days. For example, if it takes us 30 days to rent the property, and then 
the tenant needs to give a 30 day notice where they currently live, it would take 60 days from the time you sign up, until you have tenants moving in.


Q. How do you handle repairs?
A. If there is a repair needed for less than $300, we make the repair, and you will see the charge on your next statement. If the repair is over $300, then we will contact you so that we can discuss how you would like to proceed.

 

Q. Can I do my own repairs?
A. As long as there is a tenant occupying the property, you are unable to do your own repairs. It will be necessary for us to coordinate the repairs being made with a 3rd party vendor.

 

Q. My property needs some work before a new tenant can move in. Can you help?
A. We would be happy to help, please make sure to check our Pricing Plans, so that you can
determine whether or not there will be a cost for this assistance.

 

Q. When do I get my rental proceeds?
A. Our statements, and direct deposits are sent no later than the 21st day of each month.

 

Q. Why don’t I get a statement and deposit until the 21st?

A. We need to make sure that the funds the tenant has paid rent with are good funds, before wecan send that payment to you. For example, if the tenant pays rent on the 5th day of the month,using a check, and we then wait 10 banking days to make sure that check has cleared, we willstill be able to get your statement and deposit to you no later than the 21st.

Q. What if my tenant doesn’t pay?
A. If the tenant has not paid rent by the 15th day of the month, we will file a Summary Ejectment “eviction” on the next business day.

10935 Winds Crossing Drive, Suite 200
Charlotte, NC  28273
Life is good, but we are never too
busy for you or your referrals!
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